Saturday, December 21, 2013

Turkey time and looking back

Turkey time and looking back

It has finally happened: the first day off in my Christmas break. The last (full) working days of the year have passed by last week in a rush. End-year stress in one of the projects we are involved in, last steps of strategy/planning for the foundations I work for, checking in with all of my colleagues, the usual that most of you will recognize I guess..

But sitting on the sofa, thinking back on a successful year for ourselves, you realize that it has been a strange year, business wise. The crises period of the previous years was still very much all around and still we were able to grow?! We had a good 2012, but starting last January, it was not at all sure how much we would be able to keep up with that trend. In hind side it is easy to conclude that 2013 was even better than the year before, but it took real focus and strategy. For myself I think we can conclude that 2013 was somewhat of a turnaround. My own time directly involved in clients' projects has been reduced. I wanted (and heard: needed?!) to make myself more available for strategy, new business, product development and vision forming. Struggling with all kinds of questions, I tried to evolve myself over the past 12 months from an entrepreneurial procurement consultant, into a business leader in procurement consultancy. There is of course still a lot to learn, the ones that really know me will be sure of that, there is much more to take in and even more to digest. But the first confidence is there that we are heading into a distinct and successful direction! This feeling shows in the growing pile of orders toward 2014..

Considering a little wider circle than only our little firms, I started wondering how others in (procurement) consulting have dealt with getting out of the crises, or are still dealing with it. Fortunately, Google has the answer as Always. There and then it struck me. How little entrepreneurs are actually able to change their ways.. So many of them have started a business based on professional skill alone, they had learned an (often great!) trick before and started doing that, and doing that successfully. But then economy struck. They keep on doing the same thing and doing it harder and faster to keep up with the slowing down numbers. But is that an answer to survive? The few main things that I recognized while reading were the following:

1. Growth in the business stopped by anxiety and lack of focus.
2. Innovation in the business stopped by capacity drain to catch every billable hour possible.
3. Sales opportunity slows further and further down by the previous 2 points.
4. And then there is the changing customer perspective in consulting, that is a wrecker all alone.

...I know, all in all no rocket science for the experienced organizational advisors out there, but still four main points that I am proud to say we have broken with during the last year. We were able to create room to work, create ability to focus and ability to think. These 'simply' paid out!

All fair, I did not do this all alone, besides our own hard-working winners, I used some strategy advisors and outside-perspectives to reach to this point. Helping me make decisions, reminding me of the things "we" have said... But it is a nice conclusion to draw at the end of a year. We had a plan, started in 2012, saw growth, drafted a better plan for 2013 and stuck with it.. Now the plans for 2014 are final, brushed up and ready to roll!

To all our business relations, we hope that 2014 brings the same insights, but first a Merry Christmas!

Doede van Haperen
www.lakran.com
www.postulit.com

Tuesday, December 17, 2013

Procurement fashion

Procurement fashion

Today I was triggered by a Twitter contact (thanks @RuudOlthof) on the suject of trends in Procurement. As it is with all other subjects, the last weeks of the year inspire all kinds of (self-proclaimed?) guru's to pick up their christall ball and predict the future based on trends. But what is a trend in Procurement?

Any business function is prone to trending and fashions. Where for instance in "sales" these trends tend  to be (wauw, say that 15 times in a row: "trends that tend...";-)) supported by a somewhat objectifyable base in market analyses, within "procurement" trends appear to come from nowhere other than these guru's. Procurement has a firm basis in the area of Logistics where the common ground seems to be the explainable flowing of goods, money and information. Then why is it that we implement high-value P2P tools only because our competitor does, or that we talk about Social Return in Procurement when we do not even master the KPI management of a simple outsourcing deal on a callcenter service? No logic at all in flowing of information, but just over-eagerly copycatting where someone else was having succes. Marketing is everything, not only in "sales", but also within "procurement"!

Procurement departments should be more into marketing techniques, also in their trends of execution. Where a sales department does a thourough study on the demographics and culture of a target audience before picking up on a trend, procurement should do so too. What is their internal market thinking, doing, expecting of them? What is the maturity of the organization, what can it handle and what cultural fits are there or are there not? And only in the end ask yourself "How to mix these with trending successes in the world or procurement?"

Still too often we are asked to help implement solutions that are basically only chosen because it is trendy, not because it is supported and really helping this organization to reach for the next level... Hopefully 2014 brings the trend of breaking with trends...

Doede van Haperen
www.lakran.com
www.postulit.com

Friday, December 13, 2013

BVP and closing the loop

BVP and closing the loop

Two things were mentioned before on this blog that will be coming together: Best Value Procurement and investing in new ideas. A few weeks ago, after reading up in some business materials involving Best Value Procurement (prestatie inkoop in goed Nederlands), I wondered on the practicalities in that new trend. Conceptually I love the thought of buying in business the way you buy average things at home, getting ready to activate huge growth in price/quality ratios. But I see difficulty in structuring the process, making it measurable, beforehand as well as in retrospect of the deal (read: while sourcing as well as in contractmanagement).

We are curious about this thing and want to get into more depth on it. How to maximize the effect of Best Value Procurement, while getting it ready to automate in a closed-loop line of thinking? Is this at all possible? Are we thinking too old-school on the whole subject? Is there already tooling available that fits perfectly? ... We are curious because these are questions that simply NEED answering before the whole trend can become a real staying force on the wider scale of procurement.

So the first step is to ask if people already have a vision on this aspect of BVP? Or are we the first to wonder? Please get onto discussion, let's all join forces to make this concept work on a wider scale for I firmly believe in the principles. But in the end, I am just a techy,, an IT nerd that simply wants it hunted down and kept in a box... lets see if we can combine the two?!

Doede van Haperen
www.lakran.com
www.postulit.com


Thursday, December 12, 2013

11-12-13 14:15

11-12-13 14:15

Nice date to have put it all together. Yesterday, december 11th 2013, at about 15 minutes past 2 PM, during my third meeting of the day (and after a few of those inspiring days), the business plans for coming year(s) kind of materialized. There were more then enough plans of course, but reality makes sure that you cannot do it alone! You need people to help, partners to play along and a little bit of luck every now and again.

The partnerships we wanted to explore seems to be picking up and the checks with the ourside world seem positive. The plans we had surrounding SAP SRM, and in the broader sence SAP Procurement are yesterday more or less concluded as "feasible" by the rest of the world (to put it mildly). That is for an entrepreneur an important step, because that makes sure that people can be persuaded in place, that surroundings can be managed toward desired outcome and, important, that you can have some fun in the process...

Of course, now the accountant part starts...and the bank wants to get involved somehow as well... So oke, there will be parts with less fun surrounding the process, but as it appears now, during the next year, I will be able to take you along in some nice activities:
1. Partnerships with SAP
2. Marketing / branding campains
3. Joint (venture?) developments on SAP with technology-/businesspartners
4. Travels abroad, far and close, to prepare for some real growth
5. New employees
6. and...an important bonus...some new clients of course!

Some more days of calculation for me, some inspiring meetings to finalize things towards Christmas, only about two more weeks to prepare the practical sides, but I am starting to be convinced that we will double our business again, for the third year in a row, keep reading!

Doede van Haperen
www.lakran.com
www.postulit.com

Tuesday, December 3, 2013

New year dawning

New year dawning

It is December already! My agenda is exploding on client meetings, partnership coffees and strategy solutioning. Great fun, but also very time consuming..

But the most positive side of this development, apart from the personal fun, is clear: we are moving, no corrected, we are running towards the dawning new year of 2014! All kinds of news is supporting the situation:
- uplift in temps hiring
- uplifts for months now in de NEVI PMI index
- our own jobs portfolio
- every expertise bureau I talk to
- ...etcetera

The new year is dawning. The truth will be exciting, experts are announcing "a new reality" for months and years now, but what will this reality be? IT markets in the western world seem changed structurally, but we still see a lot of movement on our worlds of SAP SRM and Procurement / P2P in general. But the biggest mistake would be to "just carry on", so we too will keep on changing and re-inventing ourselves.
Still, the picture of this morning seems to hold sone truth, the sun dawns through the mist, the new year...?

Doede van Haperen
www.lakran.com
www.postulit.com

Monday, November 25, 2013

Best Value Procurement

Best Value Procurement

New trends in procurement, always great to encounter as an entrepreneur, because it brings opportunity to an existing arena! Dean Kashiwagi started on the BV PIPS (Performance Information Procurement System) and this concepts were picked up, and even advanced in Kashiwagi's own words, by Dutch experts Sicco Santema and Jeroen van de Rijt. "Prestatieinkoop", as it was baptized in Dutch, brings back the value of expert suppliers in the landscape of 'tendered to death' procurement. As an expert supplier of course I valuate this insights, but as an IT-supplier and Procurement entrepreneur I also see the complexities involved...

How can we automate a tender which is based on BVP?! There is only an outline of an endstate requirement available; suppliers are selected based on their added value instead of clean-cut requirements; added value is based on experience and approach instead of tick-in-a-box counting of tender-points!
The IT guru's out there will certainly know what I mean: automating something which is not pre-defined and based on a comparison that is fluid because the value comes from the input delivered by suppliers: nightmare!

Still, the procurement world embraces the new approach, so do we. Because real success is based on added value (as we have just learned), and what more added value to deliver as an entrepreneur when there is absolute challenge involved. The time has come that Big Data will meet Procurement, I guess, new and smooth data processing, near-to-artificial-intelligence meets the dusty fields of supplier and tender comparisons. Now the only thing that I have to do: invent integration of this concepts with SAP SRM and SAP Sourcing, guarantee performance and make it user friendly. This should be interesting....

Doede van Haperen
www.lakran.com
www.postulit.com

Wednesday, November 20, 2013

Facing the weather

Facing the weather

Autumn is here again in the Netherlands, feels almost like I skipped summer altogether! The fact is clear that I was pretty much away from the blog, but also the rest of the world spun by in rocket speed.

We landed, and already delivered, within planning and budget (:-)) a huge new account on our eHiring template on SAP SRM this summer, we were able to wheel in a new long-term client for support on their P2P plans and we had the joy of an old client that broke al ties with our most important competitor to bring all the business back to our experts... And this was only the usually summer-slow new-business department...

Now we are already at the approach of a new year. A new year that seems to get some more positive economic news, considering the uplift in all kinds of statistical, macro-economics ratios. As I said to my crew last week: the waves are coming, so get ready to surf! Myself I am preparing the new steps we want to take: marketing offensives, growth plans, more ready-to-run products on our shelves, new partnerships to explore, new....business!

Our weather looks great, I will be preparing my "surfboard" over the coming period, hopefully all that activity gives me room to keep the world more updates than the "slow" summer did.

Doede van Haperen
www.lakran.com
www.postulit.com

Wednesday, May 15, 2013

The management guru's in one day!


The management guru's in one day!

At this moment I am in the train, returning from a seminar based on management theories. Filled with ambition and renewed energy to guide te business through these times, I am tired and asking myself what it was that I learned most today?

Most of us know a lot of the stuff that was presented, Mintzberg, Porter, Goldratt, golden oldies that you have learned during your college and university years. But how different does the message arrive when you have been managing your own company for some years in comparison to the times that your biggest worry was which bar to visit that evening..

For me the word Focus rings through most at the moment. As the most valuable confrontation of today. Yes, confrontation, because be honest, the main message is: "you have learned this almost 14 years ago, why don't you act like it?". 
Focus!
- focus on what you are as a company,
- focus on what your clients need your company for,
- focus on the skills at hand to do that what is aimed for and required.

And using a lot of techniques to mold those focusses together in one proposition.

A nice day, a fun day, not a dull moment, guidance for me as the entrepreneur who is to guide.. It was another great day in business!

Doede van Haperen

www.lakran.com
www.postulit.com

Tuesday, May 14, 2013

When to optimize?!


When to optimize?!

...and when just automate?
The other day I was involved in a conference call with a client of mine. Plans involving P2P related steps in SAP. So we where called in to think along based on our experience and known creativity. Torn between current business wishes to make things more simple and future policies to come to more extensive integrations, the IT department had to come up with an idea. But waiting for the future, the budget was limited, and being pushed by the business, the time to solution was limited as well...

That made me think, when do you advice on optimizing, when do you advice on just automating and when do you decide to not advice at all and do as asked?
Is there simple ruling for this dilemma? I think there is, and it is one of the simplest rules in the project book, but a lot of IT guys (and girls too, really) tend to forget it: keep on focussing on the business case!

1. Keep asking you client/internal business "why"?
2. Keep calculating on the result, do we gain by this idea in money, and if not, is that covered by qualitative motivators for the solution?
3. Be careful the moment a project just becomes qualitatively motivated. These are the projects that usually derail on cost!
4. And an important one which is more difficult to assess: is it worth the fuzz?

In P2P related projects the quantitative business case is often huge on price reduction, and slim on process improvement. But still, when playing it right, this second category can cover a complete project by itself. When you focus on the part that is enough, in my experience you get the correct focus. Eliminating unneccessary fuzz, building a lean project and covering your business needs. From there on start using and start optimizing.

So when to advice what? Drop your own boxed thoughts and listen to your client, do not do for the doing, but do for the goal!

Doede van Haperen

www.lakran.com
www.postulit.com



Wednesday, May 1, 2013

Confronting

Confronting

Maintaining a weblog was fun I thought, a nice channel to express your experiences and let the world have an idea of what you are busy with. But it appears to be also very confronting: it tells you when you are (behaving yourselve?) too busy! Before you know it, about two weeks have passed. And again, what a few weeks those were...

Potential clients asking for a lot of attention, current clients reaching project deadlines, employees are taking their spring-vacation, discussions on internal product development and on top of that you try to execute some billable hours yourselve at important projects.
All keeping you up late, keeping you busy during the day and keeping the "up-time" at more and more stressful levels...

Yesterday we had a bank holiday in The Netherlands (we got a new King and Queen!), I was at a celebration where one of my friends, entrepreneur as well, kept on checking his iPhone to see what his abroad susidiaries where doing. As a person, you tend to take over that habit imediately, so I was handling mine pretty soon... Fortunately I ran into the attached picture-perfect-moment that same evening: a staring contest with a pigeon in my garden, that seemed to tell me "just enjoy this sunset now...".

...Pigeons are wise, able to confront me the same way my Blogger-account does. For the rest of the week, my time is vacation time! Taking the down-time to compensate for the rushes of up-time required at the moment, reading a book and doing some study, playing with my daughter and...who knows, run into some pigeons again;-)

Doede van Haperen
www.lakran.com
www.postulit.com

Tuesday, April 16, 2013

Production rising

Production rising

It has been a great week. As a business we are really growing into our new fase of maturity. Proud to see that what you have started years ago begins to thrive on it's own. The last week was all about setting the pace, agreeing on who-should-do-what and then simply start doing.
But let me start at the beginning...

Over the last few months we were growing. This was not by chance, but strategically planned due to development plans. The hourly-based services we traditionally deliver should be enriched in the future by full-solution-products. This would take two changes within the firm:

Add capacity: we would not be able to combine sufficient turnover with qualitative product development with the capacity on resources we had. So growth was the answer.
Simplify the message in the market: selling solutions instead of only consulting asks for a very clean and clear message, so the core business of the firm had to be identified even more as we already did. A split in two companies with both their own, clean, message was the answer.

Since March 1st we are active with two firms, one focussed on Procurement from a business perspective, one focussed on Procurement from an IT (SAP) perspective. But both with a clear objective: start developing solutions for customers besides only staffing their projects!

It was a hectic month to get the ideas channelled, but last week the business plan for one of our new Interim Procurement Initiatives was closed up. On top of that, yesterday the developers started the build of our first end-to-end (SAP SRM based) software solution..

..the plant is in power, the production is in session!

Doede van Haperen
www.lakran.com
www.postulit.com

Thursday, April 4, 2013

Long hours of testing and fixing

Long hours of testing and fixing

...and discussing what to fix. Check the dashboard picture, see the time, third working day in a row that meal time has long passed before we went home from the customers' site. SAP SRM in an implementation that is divided in Template versus roll-out localizations. Interesting days full of discussion-based fixing of test-defects.

Template-based implementations: hard to do it perfectly. Either you run into unhappy local users that do not feel themselves fully at-home in the new environment, or you will run into an un-manageable (and thus way too expensive) project/investment when you manage the template not strict enough and want to please users! Caught between that rock and that hard case...

What to do then, how to make it work? To my opinion, after some years of seeing it happen, one golden rule: anticipate the localization-factor before you start your template. Sounds simple, here is what I mean.

1. Have a very clear picture of what it is you want to safeguard with the template strategy! Is it a certain policy you want to uphold, or is it just a manageable and maintainable system? Be sure to clearly state that within your managed change process.
2. Make sure that a proper sounding board is enabled before you start workshops. No inbalance between bloodtypes in your company or different attention to importance of Business Units. Every person in that group should count, from content, expertise, as well as validity and mandate perspective.
3. Design and build your custom developments in such a way that not only the development works as designed, but also easilly allows added development in those spots that allow localization from the basic strategy-standpoint.
4. The first thing that needs design in the project is the "request for change" process, only after that you can start your template P2P design.

Having concluded this from the position I had in some of the projects that I have seen: yes, for sure, it sounds simple enough. But having it managed for a few times as well, I know it is certainly not. But then again, long hours for a few weeks make a real project team, and that is priceless...

Doede van Haperen
www.lakran.com
www.postulit.com

Thursday, March 28, 2013

The week of knowledge

The week of knowledge

An interesting week. Filled with new knowledge, but on all kinds of different aspects in my working life!
The introduction to the new to be released European Public Tender rules was interesting from my Entrepreneur's view as well as from my Procurement-consulting's view. As a supplier I am very glad with the fact that those new set of rules attempt to force a more qualitative and considered way of working with some of the tendering governments. So dear suppliers, please let me urge you (us) all to keep them to that principles. But on the other hand, as a procurement consultant, delivering processes and procedures, and also a.i. purchasers to those same governments, it will force our competition to bringing their work at our level of quality, because the rules simply do not allow for shortage of carefullness anymore. In general I would say: hopefully it will help us professionalize our B2G market again for a little bit.
Let us wait and see from April 1st, ehm, really, April 1st...?

More knowledge this week came from an insight session we had at our office yesterday within SAP SRM 7.02. Insiders know that really (!) understanding what's new within a new Enhancementpack (EHP2 in this case) is key to being of distinctive added value to your customers. Thanks a lot to our German friends for giving us the opportunity again! We are certainly able to use the information in our product development and service delivery.

Last but not least, I started a study over the last few days towards the change effectiveness of eProcurement implementations and the differentiating behavior of key-figures in that effect.. way too much to tell about now, but it will keep me busy over the coming months so certainly it will be brushed upon a few times in this weblog!

Time to start thinking about an Easter weekend now..

Doede van Haperen
www.lakran.com
www.postulit.com

Saturday, March 23, 2013

How difficult! But why?

 

How difficult! But why?


Sometimes in the life of consultancy, you’ll find discussions that go over and over again without you actually grasping the deeper reason why people make it so difficult. This week, I was involved in a meeting at one of my customers on the topic of integration with Temps Agencies. Of course I understand the fact that things seem easier when you have done it 20 times before, where the matter is new to others in the room, but why oh why has this topic already been under discussion here for more than one and a half years…?
 
Optimizing Temporary Labor related P2P solutions is easier than it seems, just keep in mind the following 4 key principles:
 
1.     Never enter data more than once, the transactional volumes are simply too high to accept data failures by typo’s in copy actions.
2.     Who is the owner of the data-object? That is the one that brings or maintains that data-object in the process.
3.     Market standards (technology-driven as well as process-driven, such as SETU and SIDES) are there for a reason: they standardize a complete market, bend along, lower your risk and supplier lock-in!
4.     Do not hassle about the savings and costs on any individual basis. Optimize the dataflow, optimize your informational value, minimize the chance for failure, and divide the benefits afterwards… Keep commercial discussions away from your change project
 
They always say “procurement of people is not the same as procurement of goods”, but the simplest of Supply Chain Optimization values are the only truth really to make it happen…
 
Doede van Haperen
 

Saturday, March 16, 2013

An introduction...

An introduction...

"Do the things that others do, but do them differently..." I think perhaps that is one of the phrases that supports me personally the best. Q1 2013, starting a weblog on two of the most boringly perceived subjects of current business; Procurement and IT. We still are in the middle of economic recessions, hopefully not in the middle, sort of in the end, but you will catch my drift. The world is turning, multiple times over, and I start writing about Procurement (dusty and boring) and IT (nerdy at best). You are right, but there is a twist... This will not be the next information-flow of articles and whitepapers. Many people are already posting daily messages on that and those are usefull, I use them regularly, but there are more then enough people who google the web on a day-to-day basis communicating the interesting sites they find. I want to do something...different...!

My name is Doede van Haperen, which is already redundant web-info, because you can see that in the URL-bar of your webbrowser.. I am an entrepreneur, a business lead who turns procurement and IT into succesfull (combinations of) products and solutions.
For the last 12 years I have worked in the field of consulting, combining the expertises on Procurement and IT into succesfull projects. Helping customers into a new era of effective and efficient operational execution, using various IT tools (SAP SRM, Oracle, Esize, Ariba, Proclare, Proquro, etcetera) and common business sense on processes. Coming from a big corporate consulting firm, 7 years ago, I started my own business. Different than others, only 26 years old, most of my environment thought that I was not prepared to bring knowledge to customers. For me it was clear: simple logic and bold sense in doing things from your own point-of-view was the truth, not per se being employed for a minimum of 20 years before you could know anything...

This formula, daring to be fresh and new, daring to raise your opinion, built a business with substantial basis. Two consulting firms with separated strategies (one on Procurement in IT environments and one on SAP-dedicated projectizing and productizing) fight for marketshare and recognized Branding under my directions. And fighting this fight, in the economics of today, using the fields of expertise perceived as boring...that is different...!

In my day-to-day work, as an entrepreneur as wel as being a consultant, directing a selection of talented consultants as well as managing a selection of, not always talented but never boring, clients, I thought there was room for a weblog. Writing down my experiences might help others, be informative about the use of P2P, help project managers in their work, might stimulate entrepreneurs in finding their goals, might...

...be different?!

Doede van Haperen
www.lakran.com
www.postulit.com

PS: did you recognize the picture, being of course the Statue of Liberty, but being different...? The picture is taken in Paris!